Monthly Archives: April 2012

Better Business Writing Boosts the Bottom Line

On many occasions, bad business writing can fail to deliver – the tender may not be awarded, the board may become bored, the client may not commit to future work. The video below gives an insight as to how to … Continue reading

Posted in Business Writing, Communication Skills, Minute Taking, Report writing | Tagged , , , | 1 Comment

Qualities required by Project Managers

Look at the list of qualities and attributes below.  These are considered to be largely those of the project manager. What order of importance would you place these in? Ability to communicate Self-confidence Drive, dynamism and toughness Flexibility and adaptability A good formal … Continue reading

Posted in Project Management | Tagged | 1 Comment

Inserting commonly repeated blocks of text in Word 2007, Word 2010, Word 2013 and Word 2016 documents

If you continually have to enter the same block of text on a regular basis into a Microsoft Word 2007, Microsoft Word 2010, Microsoft Word 2013 or Microsoft Word 2016 document, you can save the required text as a QuickPart … Continue reading

Posted in Microsoft Office 2007 and 2010, Microsoft Word, Microsoft Word 2007, Microsoft Word 2010, Microsoft Word 2013, Microsoft Word 2016 | Tagged , , | 2 Comments

Microsoft Word – Adding file path to header or footer

If you are sending a Microsoft Word document to a colleague you may want them to know where on the network the file is located. This information could be included in the footer, at the bottom of each page in … Continue reading

Posted in Microsoft Word, Microsoft Word 2003, Microsoft Word 2007, Microsoft Word 2010, Microsoft Word 2013 | Tagged , , | 1 Comment

KeyTips in Microsoft Office 2007, Microsoft Office 2010 and Microsoft Office 2013

If you are an excellent typist you may prefer to use the keyboard rather than keep stopping to use the mouse to select a ribbon button If you press the Alt key from any ribbon, KeyTips appear. Press the relevant … Continue reading

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E-mailing straight from a Microsoft Office application

If you are in a rush to get an open document e-mailed out to someone, you do not need to go to Microsoft Outlook and locate it on the system and send it as an attachment. Instead you can send … Continue reading

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Communication Skills – Reading Body Language

How do you know whether someone you are talking to face-to-face is feeling uncomfortable? They may feel you are intruding on them, or you may be making them nervous. Tell-tale signs are: Tapping Rocking Leg swinging Intermittent closing of the eyes … Continue reading

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Conditionally formatting a row based on the value in one cell in Microsoft Excel

If we have a worksheet where we want to format a row based on the value in a cell, for example, we want to highlight all rows where the invoice date is more than 30 days old. In this case … Continue reading

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Minute taking – what to record

When taking minutes only motions and resolutions should be taken down verbatim. The rest of the minutes should be an objective summary of what was said. If you are the minute-taker, you should record: All pros and cons Any new … Continue reading

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The Three Outcomes of Negotiation

Characteristics of Win/Win Situation (Situation Oriented) Achieved by joint decision making and discussion, therefore: meets needs of both parties decision is not unacceptable to anyone requires two-way communication emphasis is on flexible approaches concentrates on objectives long-term  relationship is maintained Characteristics … Continue reading

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