Dealing with difficult people at work

Dealing with Difficult People

It’s not me it’s you!

Here’s some tips for dealing with the trials and tribulations of working with difficult colleagues and clients.

  1. Don’t sweat the small stuff.  Pick which battles you really want to win.  Sometimes it’s easier just to walk away with your head held high.
  2. Don’t dwell on things.  Deal with it and move on. 
  3. Talk things over with someone you trust and who will challenge your judgement.  Your friends and family will always take your side and that’s not always good!
  4. Is it really the other person’s fault or do you need to take a step away and acknowledge your part in the miscommunication.
  5. Are you over reacting?  Do you take everything personally even when the comment was well intentioned?
  6. Work on yourself and your own personal resilience and life and work will become so much easier and enjoyable.
  7. Accept that conflict is a natural process and will happen in the workplace from time to time.
  8. Learn some new techniques for dealing with difficult people and conflict and enter a state of confidence and calm.

Interested in finding out more?  Have a look at our Dealing with Difficult People and Conflict Workshop provisional course outline which is full of interesting insights and practical tips to help you change your approach at work.


About jdonbavand

I am a trainer of Microsoft Office, Microsoft Project and Crystal Reports. I have called my blog "If Only I'd Known That...." because I hear it so many times in training sessions. In fact, if only I had a £100 (or 150 Aussie dollars)for every time someone says "If only I'd known that." ....
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